We must apologise for any
inconvenience caused and assure you that we are working with the cashless
providers to resolve this issue.
The reason that some meals purchased
in-school were not showing up on the Tucasi online payment website is that, in
some cases, the data was not being received successfully.
Your cashless provider attempted to send up this data but the
Tucasi website did not accept it.
Unfortunately the only way for the
gaps in the meal history to be replaced is for the data to be sent again.
We are working closely with the cashless provider to ensure that
this happens as soon as possible but in some cases the process of resending
data is not simple so may take a little time.
We have worked extensively with the
cashless provider to identify why the data was rejected and believe that this
has now been addressed. We have also recently implemented a change
to the Tucasi system to ensure that in future, if data is not received the
cashless provider will be prompted to “re-try” sending, this should
prevent a recurrence of this situation
Again, we must apologise for any
inconvenience caused, rest assured we are working to resolve this issue as soon
as possible.
